Jay9 com Terms & Conditions — Full English Version

Welcome to jay9 com. These Terms & Conditions ("Terms") constitute a legal agreement between jay9com.app ("Platform", "we", "us") and its users ("you", "your"). These Terms apply to our website, mobile application, and all related services.

Jay9 com is an online Sports Betting platform designed specifically for users in Bangladesh. Please read and understand these Terms & Conditions in full before using our services.

These terms and conditions are published in Bengali so our Bangladeshi users can easily understand them. We believe transparency and honesty are the foundation of lasting trust — which is why there are no hidden fine-print conditions. Everything is stated clearly.

To use jay9 com's services, you must meet the following eligibility requirements, which form a core part of our Terms & Conditions:

• Age: You must be at least 18 years old. Anyone under 18 is not permitted to use jay9 com.
• Identity Verification: During account verification, age must be confirmed using a National ID card or passport.
• One Account Only: Each person may operate one account only.
• Betting on Your Own Behalf: You may only place bets in your own name and from your own account — not on behalf of anyone else.
• Mental Capacity: You must be of sound mind and must not be subject to any betting restriction due to gambling addiction.

Jay9 com regularly conducts age verification and may request additional verification documents at any time for accounts deemed suspicious.

Opening an account on jay9 com is straightforward, but there are important rules to follow that form an integral part of our Terms & Conditions:

• Accurate Information: During registration, you must provide your full name, date of birth, address, and contact details accurately. Providing incorrect information may lead to withdrawal issues later.
• Password Protection: You are solely responsible for keeping your account password confidential. Do not share your password with anyone.
• Account Activity: You are responsible for all activity that takes place on your account. If your account is hacked or accessed without authorization, notify us immediately.
• Updating Your Information: Update your account promptly whenever your personal details change. Outdated information may cause payment delays.
• KYC Verification: You must complete the Know Your Customer (KYC) process before making a withdrawal. A copy of your National ID card or passport will be required.

Please keep the following terms and conditions in mind when placing bets on jay9 com:

• Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled unless jay9 com voids it for a specific reason.
• Minimum Bet: The minimum stake per bet is ৳50.
• Maximum Win: The maximum winnings from a single bet are subject to set limits, which vary depending on the sport and market.
• Odds Changes: Bets are settled at the odds confirmed at the time of placement. Any subsequent odds changes do not apply.
• Event Cancellation: If an event is cancelled, the stake for that bet will be refunded.
• Disputed Results: Bets will be settled after the official result is announced. In the event of a disputed result, jay9 com's decision is final.

In live or in-play betting, odds can change rapidly. If a bet is incorrectly accepted due to a technical issue, jay9 com reserves the right to void that bet. This is an important part of our Terms & Conditions.

The following Terms & Conditions apply to all financial transactions on jay9 com:

• Deposit: All deposits must be made from your own mobile banking or bank account. Deposits from third parties are not accepted.
• Withdrawal: Withdrawals can only be made through the same method used for the deposit.
• KYC Required: KYC verification must be completed before any withdrawal can be processed.
• Suspicious Transactions: In cases of money laundering or suspicious activity, jay9 com reserves the right to freeze payments and conduct an investigation.
• Currency: All transactions are processed in Bangladeshi Taka (BDT).

Jay9 com offers a variety of bonuses and promotions. The terms and conditions for these bonuses are detailed below:

• Welcome Bonus: New members will receive a special bonus on their first deposit. A specific wagering requirement must be met before this bonus can be used.
• Wagering Requirement: To withdraw bonus funds, you must wager a specified multiple of the bonus amount. The exact requirement varies for each bonus offer.
• Bonus Validity: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Bonus Abuse: If a single person attempts to open multiple accounts to claim bonuses, all associated accounts will be closed and all balances forfeited.
• Accumulator Bonus: Special odds boosts are available on multiple bets, subject to a minimum number of selections and minimum odds requirements.
• Promotion Changes: jay9 com reserves the right to modify or cancel any bonus offer at any time.

The following activities are strictly prohibited under jay9 com's terms and conditions, and violations will result in serious consequences:

• Operating multiple accounts under the same identity
• Betting using match fixing or insider information
• Using bots, scripts, or automated software
• Attempting to hack accounts or carrying out cyberattacks
• Depositing through money laundering or illegally obtained funds
• Opening or operating an account using someone else's identity
• Attempting to exploit vulnerabilities in jay9 com's systems for personal gain
• Operating multiple accounts in an organised manner for the purpose of bonus abuse
• Harassing or defrauding other users through the platform

Jay9 com believes betting is entertainment, not a livelihood. As part of our Terms & Conditions, we are committed to promoting responsible betting and offer the following tools free of charge:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Decide in advance the maximum amount you are willing to lose within a given period.
• Cooling-Off Period: Take a break from betting for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you feel you are losing control of your betting, you can temporarily suspend your account for anywhere between 6 months and 5 years.
• Reality Check: Review a summary of your betting activity at regular intervals.

If anyone under 18 has access to your device, we recommend using gambling filter software. jay9 com is committed to the well-being of families and the wider community.

The security of your personal information is our top priority. Under jay9 com's terms and conditions, we are committed to keeping your data safe:

• Data Collection: We only collect information that is necessary to provide our services.
• Sharing Your Information: Your information is not shared with third parties except where required by law.
• Encryption: All transactions and personal data are secured with SSL encryption.
• Right to Data Deletion: After your account is closed, you may request that your personal data be deleted.

For more details, visit our Privacy Policy Read the page.

Jay9 com reserves the right to suspend an account under the following circumstances:

• Violation of Terms & Conditions
• Upon detection of fraudulent or deceptive activity
• Legal or Regulatory Grounds
• Accounts inactive for an extended period (over 12 months)
• At the User's Own Request

If there is a valid balance in the account prior to closure, we will attempt to return it — however, balances may be forfeited if the closure is due to prohibited activity.

You can also close your account at any time by contacting our support team. Any remaining balance after closure will be returned through the standard process.

Jay9 com reserves the right to update these Terms & Conditions at any time. When changes are made:

• Users will be notified by email or SMS of any significant changes.
• The effective date of any updated Terms will be displayed at the top of the page.
• Continued use of the service after any changes have been made will be considered your acceptance of the updated terms.
• If you do not agree to the updated terms, you may request that your account be closed.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us:

• Email: support@jay9com.app
• Help Center: Our Help Center View Page
• Live Chat: Live chat support is available once you are logged in to the platform
• Complaint Process: Complaints will receive a response within 7 business days

We take every complaint seriously and work toward a fair resolution. jay9 com is always committed to ensuring the best possible experience for our users.